Privacy Policy

Introduction

VectorPilots d.o.o. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our financial planning services or visit our website at vectorpilots.pro.

We are the data controller for the personal data we process about you. Our registered office is located at Litostrojska cesta 3, 1024 Ljubljana, Slovenia (Registration Number: 2648795321).

Data We Collect

We collect personal data that you provide directly to us and information that is automatically collected when you use our services. The types of data we collect include:

• Personal Information: Name, email address, phone number, postal address, date of birth, and identification documents
• Financial Information: Bank account details, investment portfolios, pension information, property details, income, expenses, debts, and credit history
• Legal Information: Divorce documentation, court orders, legal agreements, and related legal proceedings information
• Communication Data: Records of our communications with you, including emails, phone calls, and meeting notes
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and similar technologies

How We Use Your Information

We use your personal data for the following purposes, based on our legitimate business interests, your consent, or to fulfil our contractual obligations:

• To provide financial planning services and advice tailored to your post-divorce situation
• To assess your financial circumstances and develop personalised financial strategies
• To communicate with you about our services and respond to your inquiries
• To comply with legal and regulatory requirements, including anti-money laundering obligations
• To maintain accurate records of our professional relationship and services provided
• To improve our services and website functionality through analytics and user feedback
• To send you relevant information about our services, with your consent

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: To provide the financial planning services you have requested
• Legitimate Interest: To improve our services, prevent fraud, and maintain business records
• Legal Obligation: To comply with financial services regulations and legal requirements
• Consent: For marketing communications and certain cookies (which you can withdraw at any time)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With your explicit consent or at your direction
• With professional service providers (lawyers, accountants) working on your behalf
• With regulatory authorities when required by law
• With trusted service providers who assist in delivering our services (under strict confidentiality agreements)
• In connection with a business transfer, merger, or acquisition (with appropriate data protection measures)

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Client files and financial planning documents: 7 years after the end of our professional relationship
• Communication records: 3 years after the last contact
• Marketing data: Until you withdraw consent or request deletion
• Website analytics data: 26 months from collection
• Legal and compliance records: As required by applicable regulations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Staff training on data protection and confidentiality
• Secure backup and disaster recovery procedures

International Data Transfers

We primarily process your data within the European Union. If we need to transfer your data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner of Slovenia (Informacijski pooblaščenec Republike Slovenije) or your local data protection authority.